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FAQ

  • How do I book with you?
    Aloha Here is the best way to book with us. Fill out our availability Form or Call us directly. We will email and call you back with details of available cars and cost for your dates. Approve the booking by emailing, texting or calling us back. Once approved, we will request a copy of Drivers License & insurance (for verification) You are all set. One Week before your booking, you will receive a reminder Email & call. i. At this time you can cancel and reschedule if needed at no cost. Mahalo
  • What Personal information do you need from me to book?
    Aloha, Here are the information we will need for booking. First & Last Name. Copy of Drivers License. Copy of Car Insurance.
  • What Insurance do I get with my booking?
    Our commercial liability insurance policy meets the minimum requirements of the State of Hawaii, it covers body injuries only and will not cover vehicle/property damage. You can choose to add our CDW (Collision Damage Waiver) which will provide you with a full coverage for your rental vehicle.
  • I don't have a car insurance, can i still rent?
    Yes, you will have to add our Full Coverage insurance to your booking.
  • Am I allowed to drive Road to Hana
    Yes you can. But Things to know; We advise for you not to go past the sacred pools and just come back the same way. Anything after that you will be liable for, any damages to the car or Tow services. It can cost over $1000 for towing services and around $500 for a flat tire.
  • I am international Driver, Can i book with you?
    Aloha, Definitely! Here is what we need. Copy of your international Drivers License. We will add our full coverage insurance to your booking. Be at least 21 years old.
  • Do you rent to underage drivers?
    Aloha, Yes we do at no extra fee. You have to be at least 21 years old and we only need Proof of Insurance & Drivers License.
  • What Additional Fees Am I paying to rent with you?
    Taxes: The State of Hawaii imposes a surcharge of $5.50 per day for rental vehicles, as well as GET tax (sales tax) of 4.17% on total rental cost. a Daily Licensing Fee of $2.50 Fees: No deposit and cancelation is free up to 5 days prior to your arrival date and time. $15 for parking, if picking up from OGG Kahului Airport. It will be added to you bill. Credit Car Processing Fee 3.5%
  • What are the procedures for a car accident?
    Oh no..No worries... it can happen but we are here with you. Here are the steps to take. Lets make sure everyone is okay first. Call 911 and File a police report. Gather the insurance & License of the party involved. Give us a call and we can get you back on your vacation right away.
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